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Installing AstralBooking is simple:

• Go to WordPress Admin → Plugins → Add New
• Search for "AstralBooking"
• Click "Install Now" then "Activate"
• Navigate to AstralBooking in the sidebar to begin setup

Or upload the plugin file manually via FTP/SFTP if needed.

AstralBooking requires:

• WordPress 5.0 or higher
• PHP 7.4 or higher
• MySQL 5.6 or higher
• SSL certificate (for payment features)

Contact your hosting provider if you're unsure about your setup.

To create a booking form:

• Go to AstralBooking → Services and add a new service
• Set the service duration, price, and availability
• Go to AstralBooking → Forms and create a new booking form
• Assign your service and customize the form fields
• Copy the shortcode and paste it on any page or post

Yes! Visit our complete documentation for detailed guides, video tutorials, and advanced features. You'll find information on:

• Installation and setup
• Creating and managing bookings
• Payment integration
• Email notifications
• Customization and styling
• Troubleshooting common issues

To manage appointments:

• Go to AstralBooking → Calendar to see all bookings
• Click on any appointment to view details or edit
• You can change dates, times, or customer information
• Delete appointments using the delete button
• Export appointment data to CSV for backup

To configure business hours:

• Go to AstralBooking → Settings → Business Hours
• Enable/disable each day of the week
• Set opening and closing times
• Add lunch breaks or custom unavailable times if needed
• Save your settings

Customers will only be able to book during these hours.

Yes! Go to AstralBooking → Unavailable Times and:

• Click "Add New" to block out specific dates
• Set the date range and reason (vacation, maintenance, etc.)
• Customers cannot book during blocked periods

Note: Google Calendar sync is a Pro feature.

With AstralBooking Pro, you can:

• Sync appointments to your Google Calendar automatically
• Keep your schedules in one place
• Prevent double bookings across systems

Upgrade to Pro to enable this feature.

To configure confirmation emails:

• Go to AstralBooking → Email Templates
• Select "Booking Confirmation"
• Customize the subject and message
• Use variables like {customer_name}, {appointment_date}, {service_name}
• Enable/disable and save

Customers will receive this email after booking.

Yes! Go to AstralBooking → Email Templates and set up:

• Reminder Email: Sent X hours/days before appointment
• Cancellation Email: Sent when appointment is cancelled

Set the timing and customize the message. Pro users also get SMS reminders.

To test email templates:

• Go to AstralBooking → Email Templates
• Click "Send Test Email" next to each template
• Enter your email address
• You'll receive a preview of how the email looks

Make sure emails look correct before enabling them for customers.

If emails aren't working:

• Check that email templates are enabled (toggle switch on)
• Verify your WordPress site can send emails (test via AstralBooking → Email Templates → Send Test Email)
• Check spam folders - emails may be filtered
• Verify customer email addresses are correct
• Contact your hosting provider if WordPress emails aren't working

Use our chatbot or contact support for help.

Note: Payment processing is a Pro feature.

With AstralBooking Pro, you can:

• Accept payments directly through your booking form
• Integrate with Stripe, PayPal, and other gateways
• Require full payment or deposit
• Automatic payment processing

Upgrade to Pro to enable payments.

Yes! You can:

• Set different prices for weekdays vs weekends
• Create custom pricing for specific dates
• Apply seasonal pricing adjustments
• Set minimum bookings or price minimums

Go to AstralBooking → Services → [Your Service] → Pricing to configure.

Note: This is a Pro feature.

To process refunds in AstralBooking Pro:

• Go to Calendar and find the paid appointment
• Click the refund button
• Select refund amount (full or partial)
• Confirm the refund

The refund will be processed to the original payment method.

If the booking form isn't displaying:

• Make sure you've created a form (AstralBooking → Forms)
• Copy the correct shortcode from your form
• Paste it into the page/post using the text editor (not visual)
• Make sure a service is assigned to the form
• Clear your browser cache and reload

Still not working? Clear WordPress cache plugins and try again.

Database errors are usually resolved by:

• Deactivating other plugins to find conflicts
• Updating WordPress and AstralBooking to the latest version
• Checking PHP error logs (ask your hosting provider)
• Increasing PHP memory limit (contact your host)
• Using the "Tools" section to repair the AstralBooking database

If the problem persists, use our chatbot to escalate to support.

To troubleshoot theme conflicts:

• Deactivate AstralBooking temporarily
• Test if the issue goes away
• If yes, the conflict is confirmed
• Try switching to a default WordPress theme (Twenty Twenty-Four)
• Test AstralBooking with the default theme

If it works with the default theme, the conflict is theme-specific. Contact your theme developer or use our chatbot for more help.

Multiple ways to get help:

• Chatbot: Use the chat widget on the right for instant answers
• Email: Contact support@webtex-it.com directly
• Documentation: Visit our docs for guides
• Community: Ask in the WordPress forum

Pro customers receive priority support and faster response times.